Eksentricity

• Acquisition Announcement: Forward.ai, a data-science automation platform provider, acquired LoudnClear.ai, a conversational AI platform for customer service teams.
• Strategic Integration: The acquisition will enable Forward.ai to integrate with major customer support platforms like Salesforce Service Cloud, Zendesk, and Intercom.
• Leadership and Expertise: LoudnClear.ai, led by CEO Shaked Izrael, and Forward.ai, led by CEO and Founder Kobi Stok, bring together expertise in conversational AI and data-science automation.

Impact

1. Enhanced Customer Service: The integration of LoudnClear.ai’s conversational AI capabilities with Forward.ai’s platform will improve customer service efficiency and effectiveness.
2. Broadened Platform Integrations: With new integrations to major customer support platforms, Forward.ai can offer more comprehensive solutions to its clients.
3. Market Expansion: This acquisition positions Forward.ai to expand its market presence in the B2B SaaS industry by leveraging enhanced AI capabilities.
4. Growth and Efficiency: Forward.ai’s existing customers, including Jasper.AI, WalkMe, and DelTek, will benefit from improved data-science automation and conversational AI features, driving growth and operational efficiency.

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